Section B — Supplemental Documents ~180 min

Personnel Policies Required for California Home Care License

HCS 281 B3 lists what your personnel policies must include. Start with those items. Other employer rules matter too, but CDSS does not check them.

What CDSS requires (HCS 281 B3)

1. Abuse reporting procedures
  • Tell each staff member, volunteer, and aide that they must report abuse as HSC §1796.42 requires.
  • Write down how your agency reports suspected abuse to law enforcement and protective services.

HSC §1796.42(e) says to report elder or dependent adult abuse under W&I Code §15630. Child abuse goes under Penal Code §§11164–11174.3. Keep a copy of each report for CDSS.

Under W&I §15630, report right away by phone or the online tool. If you call, send a written report within 2 working days. Outside a care facility, report to Adult Protective Services or local police.

2. Hiring practices

Write how you will tell workers about job conditions. This applies to anyone whose job includes contact with clients, future clients, or client records. Their conditions include:

  • Fingerprint clearance
  • A statement of prior criminal convictions
  • Signing that they know they must report suspected abuse
3. Extra conditions for Home Care Aides
  • TB clearance (HSC §1796.45)
  • Entry-level and annual training (HSC §1796.44)
  • Being on the Home Care Aide Registry

HCS 281 notes aides must be registered, TB-cleared, and finish 5 hours of entry training before serving clients.


Other rules in the law

  • Clear before contact. Staff and volunteers with client contact must meet the background rules first (HSC §1796.43(a)(1)).
  • Tell CDSS right away when an aide stops working for you (HSC §1796.43(a)(3)).

Other employer rules (CDSS does not enforce these)

HCS 281 says other agencies enforce wage and fair employment laws. Check that your policies follow them. For example:

  • Harassment training: With 5 or more workers, train supervisors 2 hours and other staff 1 hour. Repeat every 2 years (Gov. Code §12950.1).
  • Paid sick leave: At least 40 hours or 5 days a year (Labor Code §246).
  • Discrimination complaints: Workers can file with the Civil Rights Department (CRD complaint process page).

Common Mistakes to Avoid

  • 1Leaving out how your agency reports suspected abuse.
  • 2Not telling workers that fingerprint clearance and a conviction statement are job conditions.
  • 3Forgetting aide conditions: TB clearance, training, and registry listing.

Tips

  • Have an HR lawyer check your policies.
  • Write them so a new worker can follow them.

What You Need to Do

  1. 1
    Draft personnel policies covering all required topics
  2. 2
    Upload personnel policies document
  3. 3
    Include abuse reporting procedures (HSC §1796.42)
  4. 4
    Include the hiring practices notice (clearance, conviction statement, abuse reporting)
  5. 5
    Include aide conditions: TB clearance, training, and registry listing

Information You Will Need

Have these details ready before you sit down to fill this out:

Abuse Reporting Procedures (required — HCS 281 B3)
Hiring Practices Notice (required — HCS 281 B3)
Extra Conditions for Home Care Aides (required — HCS 281 B3)
Anti-Discrimination & Equal Employment Policy
Sexual Harassment Prevention Policy
Disciplinary & Termination Procedures
Attendance, Scheduling & Time-Off Policy
Confidentiality & HIPAA Policy
Employee Grievance Procedure

Documents Needed

  • Personnel Policies Document
    RequiredPDF, DOCX · Max 10MB

Want us to handle this for you?

Our licensing team knows this form inside and out. We fill out every form, check every box, and submit the whole packet to CDSS on your behalf. You just answer a few simple questions.

John Helmy

Researched and reviewed by

John Helmy, Founder of HomeCareAtlas

Building tools and resources to help home care agency owners navigate licensing, compliance, and growth.